TERMS AND CONDITIONS

1. Definitions

These terms and conditions shall represent a legally binding contract between the client or employer (the "Client") and the Royal nannies agency (the “Agency"). The verbal/written instruction by the Client to the Agency to submit suitable Candidates for contact or interview or arrangement of interviews shall constitute acceptance of these terms and conditions by the client.

In these Terms and Conditions of Business and elsewhere in the Agency's literature the following bold typed words commence with capital letters they have the following meanings unless the context otherwise requires:

(a) "Agency" shall be Royal Recruitment s.r.o., a limited company registered in Slovakia (EU).

(b) "Client" shall be any person, parent, family member, or third party appointed by such person named on the Client Registration Form for whom the Agency has agreed to provide the Services in accordance with these Conditions.

(c) "Candidate" means a person introduced by the Agency to the Client as requested for the purposes of employment as a nanny, manny, maternity nurse, governess, personal assistant, personal trainer, house manager, babysitter or any other household staff on a temporary or a permanent basis, whether full or part-time.

(d) ’’Registration fee’’ means the initial registration fee paid before paying the full Placement fee.

(e) ’’Placement fee’’ means the full fee for placing a Candidate with a Client after the initial registration fee is paid.

2. Registration

2.1 Completion of Registration Form: All Clients and Candidates are required to complete the online Registration Form in order to be accepted as clients by the Agency. For returning clients, there is no need to resubmit the form for subsequent uses of the service; however, a new registration fee must be paid for each new search.

2.2 Acceptance of Terms & Conditions: By filling out and submitting the online registration form, clients and candidates confirm their acceptance of the Agency’s Terms & Conditions electronically. This submission constitutes a binding agreement to comply with these terms.

2.3 Access to Terms & Conditions: After registration, clients have the option to print out the Terms & Conditions for their records or access them at any time via the Agency’s website. Royal Nannies is not obligated to send these documents by email or post.

3. Interviewing

The Client needs to provide a minimum of two documents to the agency: a copy of their ID or passport as proof of identification and a proof of address (such as a household bill) to confirm their personal address before we arrange a personal interview with our candidates. Interviews, whether in person, via Zoom, or WhatsApp, will only be scheduled once the client has submitted the required documents to the agency and paid the registration fee. The fee is €120 per search for UK-based clients and €200 per search for foreign clients residing in the UK or those based outside the UK worldwide. Please note that the registration fee is non-refundable and covers the consultant's efforts in initiating the search and conducting interviews with candidates.

Interviews can be conducted in person, over the phone, via Zoom, WhatsApp, or Skype. Clients agree to inform the agency in writing of any interviews taking place and to reimburse reasonable traveling expenses for those candidates based outside of London or the country where the job will take place. The candidate must provide relevant receipts for the journey in order to be reimbursed by the client directly at the interview stage.

It is strictly prohibited for both the client and the candidate to share their contact details during the interview process. When conducting the interview via Zoom or other online platforms, both the client and the candidate agree that the interview will be recorded to ensure compliance with our terms and conditions. This serves as protection for both parties involved and helps prevent any attempts to bypass the agency. The recorded interviews will never be shared with third parties and may only be used for the consultant’s better understanding of role requirements or for training purposes.

4. Client's Rights & Obligations

A. The Client agrees to promptly notify the Agency, either verbally or in writing, when they intend to offer employment to one of our candidates. The Client must provide details regarding the start date, duration of the engagement, and agreed wages. The relevant "Agency fee" must be paid to the Agency in accordance with our terms and conditions for such engagements.

B. The invoice for our agency fee is generated immediately upon contract signing and must be settled within 7 working days from the invoice date or before the candidate's commencement date, whichever occurs earlier.

C. The client is required to notify Royal Nannie Agency immediately if they wish to offer employment to a candidate originally introduced by the agency, regardless of the candidate's initial hiring terms. This includes instances where the candidate was hired for child care, whether on a temporary or trial basis, and is later offered any type of employment, even if the new role is within the client’s business or another capacity, as long as it involves the care of the same child or children for whom the candidate was originally hired.

The agency must be informed immediately, and the appropriate fee must be paid prior to the candidate's start date in the new role. Failure to comply will be considered an attempt to bypass the agency and will result in a penalty surcharge of 30% in addition to the placement fee. The client will be held accountable for bypassing the agency if they fail to inform the agency within 7 days of making the employment offer, or prolonging the contract. In such cases, the client will be liable for the full agency fee for permanent placement (without any previously applicable discounts), plus the 30% penalty surcharge

D. The Client is responsible for ensuring that the employment of the Candidate complies with all applicable employment legislation in the country of employment. The Client undertakes to be the sole employer of the Candidate.

E. Upon engagement, the Client must provide and sign a contract of employment. The Client is also responsible for the Candidate's tax and National Insurance contributions, obtaining work permits, and complying with any medical requirements or qualifications as mandated by the law. A copy of the signed contract must be emailed to the Agency within 7 days of the commencement date.

F. The Client (or an authorized representative) must provide a copy of their passport as proof of identification and a proof of address, such as a household bill, before the Agency arranges any personal interviews with candidates or before the Candidate's employment begins.

G. The client is solely responsible for evaluating the suitability of the candidate and making the decision to employ or interview the candidate. The agency serves only as an intermediary that facilitates introductions between clients and candidates; it is not responsible for the verification of details or for any inaccuracies that may appear in the candidate's portfolio, as these are provided directly by the candidate. It is the client's responsibility to confirm the accuracy of all details during interviews with the candidate. This includes verifying any references and document copies provided by the agency. The interview process should also be used by both parties to confirm the details in each other's registrations, as the agency cannot be held liable for any errors or last-minute changes in these details.

H. The Client agrees to inform the Agency if the nature of the Candidate's employment changes in any way during the first 12 months from the commencement of employment. In such cases, the Client agrees to pay an additional fee if there is an increase in working hours or days compared to the originally required terms when the Candidate was initially hired (with the originally paid fee being deducted when calculating the new fee).

I. The Client is solely responsible for ensuring that the Candidate is eligible to work in the Client's country, including obtaining and covering the costs of travel expenses, such as flights, taxis, shuttles, relevant work permits, visas, immigration requirements, and any necessary medical examinations or health-related inquiries or travel insurance where applicable, before the commencement of employment.

J. If the position of employment is temporary, and the Candidate subsequently rejoins the Client at any time after the agreed period for further employment, the Client must inform the Agency and pay the relevant placement fee again. The Client is prohibited from contacting the Candidate directly for any future bookings. If the original duration of temporary employment is extended, the Client must notify the Agency and pay an additional fee.

K. Clients agree not to disclose any information regarding Candidate introductions to third parties. The personal and contact details of Candidates must be kept strictly confidential by Clients. Any breach of this undertaking that results in the employment of a Candidate by a third party will render the Client liable for the full payment of the Agency's placement fee.

L. The Client is responsible for paying the Candidate the agreed-upon salary for any trial hours requested to assess the Candidate's suitability. Current market salary guidelines can be found on our website.

M. The Client is responsible for providing one return flight ticket per year for the Candidate (typically from the Candidate's home country to the country of employment and back).

N. Accommodation Responsibility: The Client is responsible for ensuring that the childcarer is provided with appropriate and hygienic living conditions. These conditions should include a clean and well-organized living space, a comfortable sleeping arrangement, and the provision of clean bedding, towels, and other necessary amenities for the nanny.

O. The client agrees not to request any personal contact details from the candidate, including but not limited to telephone numbers, email addresses, or social media profiles during their interview. Any attempt to obtain such information will be considered an effort to circumvent the agency. In the event of such a breach, a penalty of 300 Euros will be immediately charged to the client. Additionally, the agency reserves the right to terminate their search for childcare for the client and to close the position without further obligation.

5. Candidate's Rights & Obligations

A. The Candidate acknowledges that the Agency operates solely as a referral and matching service, providing Clients with information regarding potential Candidates in exchange for a placement fee.

B. The Candidate commits to providing complete, accurate, and truthful personal and contact information to the Agency, including a detailed work history with contactable references upon the agency's request. The candidate (whether a nanny, maternity nurse, or governess) is solely responsible for ensuring the accuracy and correctness of all information provided on their registration forms. This includes, but is not limited to, the correct spelling of their first name and surname, nationality, date of birth, qualifications, and any other relevant details. We cannot be held liable for any errors or omissions in the information provided on the registration forms. Additionally, we are not authorized to make changes to the registration information. It is the candidate's responsibility to update their information promptly whenever a change is necessary.

C. The Candidate undertakes not to disclose personal contact information such as full name, phone number, email address, postal address, or any other means of direct contact to prospective Clients (parents) during the interview stage.

D. The Candidate's information will only be disclosed to Clients by a Recruitment Consultant employed by the Agency. The Agency will not release the Candidate's personal or contact information to third parties or disclose it to prospective Clients on our website without the Candidate's explicit approval. Joining the agency is free of charge, and there is no contractual obligation to remain with the agency for a specific duration. The Candidate may withdraw from the agency at any time without incurring any fees or obligations.

E. Both the Agency and the Candidate acknowledge that no employer-employee relationship exists between them.

F. The Candidate cannot work for other clients using the Royal Nannies Agency name and reputation.

G. The candidate hereby acknowledges and agrees that by registering with the agency, they consent to the recording of all their interviews conducted as part of the hiring process. The purpose of recording these interviews is to use them for training purposes, quality assurance, and ensuring compliance with the agency’s terms and conditions. The candidate understands that these recordings may be retained, reviewed, and utilized internally by the agency to enhance service quality and adherence to protocols. The candidate confirms that they have no objection to being recorded during such interviews and that they grant the agency the right to use these recordings for the aforementioned purposes without requiring additional approvals or providing compensation.

H. The Candidate is required to promptly notify the Agency upon being offered employment, either directly or indirectly, by the Client or if the Client attempts to contact the Candidate directly without prior permission from the Agency. Additionally, if the Candidate signs a contract with the Client, she must email the signed copy to the Agency before commencing employment.

I. The Agency reserves the right to terminate the agreement with the Candidate at any time, for reasons including but not limited to unprofessional conduct, misrepresentation of the Agency's image or name, lateness, no-shows, drug or alcohol abuse, and the existence of a previous or current criminal record.

J. The Agency makes no representations or warranties to the Candidate regarding any Client. The Agency solely offers an introductory service connecting the Candidate with prospective Clients and referring their name and portfolio to suitable clients. The Agency cannot guarantee that a Candidate will be interviewed or hired by any prospective Clients, nor can it guarantee the duration of employment once hired. Any Candidate/Client interviews, police checks, CRB checks, First Aid training, or other required training shall be the responsibility and expense of the Candidate.

K. The Candidate must discuss and confirm wages (for trial, temporary, or permanent work) and all working conditions directly with the Client during the interview stage. The Candidate must request the Client to sign a Work Agreement before commencing any type of work, including trials, temporary positions, or permanent roles. The Agency cannot be held responsible for wage negotiations, loss of wages, termination of employment, or changes in working conditions resulting from work with the Client.

L. The Candidate retains the right to decline work with a particular Client and may request placement with another Client at their discretion. The Candidate releases Royal Nannies Agency, its officers, agents, employees, and affiliates from all claims, liabilities, injuries, demands, suits, actions, or causes of action arising from the actions of the Agency or the release of any information by the Agency.

M. The parties involved agree that the Agency shall not be liable to the Candidate, or any other individual, including the Candidate's family, successors, heirs, and assigns, for incidental or consequential losses, damages, or expenses arising directly or indirectly from any action or failure to act by a Client. Both parties confirm that this written agreement encompasses the entire understanding between them, with no additional representations, warranties, collateral agreements, or conditions affecting this agreement unless explicitly stated.

N. The Candidate must be willing to sign a confidentiality agreement before commencing any role.

O. The Candidate acknowledges and agrees that they will not initiate employment with the Client or travel to the Client's destination unless the Agency confirms that the full fee has been paid by the Client.

P. The Candidate agrees to comply with the Agency's rules and requests, including refraining from traveling or commencing employment for the client prior to settling the Agency's fee payment, and stopping her performance of duties in the event that the client fails to make payment to the Agency within 7 working days.

R. If the nanny commences her employment or continues working for the client after being instructed by the agency to cease and withdraw from the placement immediately, (such instances occurring due to the client's failure to pay the agency fee), the agency reserves the right to demand the full payment of the fee from the candidate.

S. In the event that the agency discovers an attempt by the client to bypass the agency in employing a candidate originally introduced by Royal Recruitment sro, the candidate is required to fully cooperate in resolving the matter. This includes, but is not limited to, providing the following within 7 days of the agency's request:

A copy of the signed employment contract with the client,
Bank statements showing the salary payments from the relevant employment,
The contact details of both parents, including their home address, direct telephone numbers and email addresses.

Failure to provide the requested information will be treated as an attempt to bypass the agency in collaboration with the client. Should the candidate refuse to comply with these obligations, Royal Nannies Agency reserves the right to seek compensation from the candidate equivalent to 50% of the unpaid agency fee.

T. Limitation of Liability - The candidate understands and agrees that the agency acts solely as an intermediary, providing an introduction service between candidates and clients. Under no circumstances is the agency responsible for securing or guaranteeing employment for the candidate with any client. The agency is not liable if a client changes their mind at the last minute, decides not to proceed with hiring a candidate, or chooses to hire a different candidate for the role. Both the candidate and the client are responsible for verifying the accuracy of the information provided and determining the suitability of the candidate for the role. The candidate hereby acknowledges that they cannot hold the agency responsible for any client decisions that result in the candidate not being employed.

U. Should a candidate opt to terminate the contract with one of our clients, they are required to inform the agency beforehand. In such instances, the candidate is not entitled to request any additional payments or compensation.

V. Consent for Profile Publication - By registering with Royal Nannies, the candidate agrees and gives consent to Royal Recruitment s.r.o. to publish their details such as name and photo on the Royal Nannies' nanny database, which is visible to clients. The candidate retains the right to opt out of this publication at any time. To do so, the candidate must notify the agency in writing via email to info@royalnannies.co.uk. Upon receiving such notification, the candidate's profile will not be published.

6. Non-Disclosure and Communication Protocol

6.1 The candidate agrees not to disclose any personal contact details or engage in direct communication with the family during the intervew process. This includes but is not limited to sharing passport details or any other sensitive documents.

6.2 All communication related to potential trials, arrangements, or any other matters must be conducted exclusively through the agent from Royal Nannies.

6.3 In the event that the family approaches the nanny directly and requests her details for the purpose of organizing a trial, the nanny must immediately inform the family that all arrangements should be coordinated through the agent from Royal Nannies.

6.4 Failure to adhere to this protocol may result in bypassing the agency and traveling at your own risk. It is important to note that by neglecting this step, certain safety checks on the client may not be undertaken by the agency.

6.5 In any instance where a Non-Disclosure Agreement (NDA) is signed between the client and the candidate (nanny), it is expressly agreed that communication with Royal Nannies Agency, including the sharing of contact details, is exempt from the confidentiality terms of the NDA. Both the client and the candidate are required to keep Royal Nannies Agency fully informed of all relevant matters at all times during the period of employment or engagement, including but not limited to any changes in employment terms, conditions, issues that may arise, and all contact details of both parties.

This clause ensures that the agency is kept up to date and is able to fulfill its obligations in supporting both the client and the candidate. Failure to comply with this requirement will be considered a breach of agreement with the agency.

7. Agency's Rights & Obligations

A. The Agency conducts its business as a matching service that matches and introduces suitable Candidates to work for the client with the purpose of effecting introductions between persons desiring to enter into contracts for services.

B. The Agency endeavors to establish the suitability of any Candidate for introduction to the Client by taking up a minimum of two references from each Candidate. However, all responsibility for ascertaining the suitability of a Candidate for the engagement remains with the Client.

C. The Agency holds no responsibility for the Client and Candidate’s employment contract, portfolio, and any matters associated with it are to be arranged between Client and Candidate. The Agency offers a contract of employment only as a sample guide for the Client and Candidate to use.

D. The Agency shall not be held responsible for any failure by either the Client or the Candidate to fulfill their contractual obligations as outlined in the agreement between them. This includes, but is not limited to, matters such as working hours, breaks, holidays, deposit payments, accommodation standards, and timely salary payments. In the event that the Candidate is unable to work or commence employment due to the Client’s failure to comply with the terms of the contract, the Client shall not be entitled to a free replacement or any refund of fees already paid to the Agency. The Client acknowledges and accepts that any such failures are beyond the Agency’s control and absolve the Agency of liability for any resulting inconveniences or disputes.

E. The Agency cannot be under any circumstances held responsible and excludes liability for any loss, damage, delay, inconvenience, problems, costs incurred due to damage to property or theft of property, death, injuries or accidents incurred or suffered by the Client, the Clients family, servants, or the Client's assets caused directly or indirectly during employment or introduction of the Candidate allegedly arising from the acts or character of the Candidate introduced by the Agency, or, to the extent permitted by law, in respect of services provided by the Agency, even if such act or omission is negligent or fraudulent or reveals any dishonesty.

Any losses shall be limited to the Placement Fees paid to the Agency in respect of a placement.

E. The Agency does not offers any warranty for the Candidate's suitability, personality, character, honesty, and reliability.

F. The Agency does not employ any of the Candidates directly or indirectly. Candidates are introduced to Clients and they will be always employed by the Client, unless the Candidate is self-employed (this only applies to child-minders or maternity nurses, a standard nanny can not be self employed). Candidates shall be under the supervision, direction and control of the Client.

G. The Agency reserves the right to change or add to the above Terms and Conditions without prior notification, however all changes will be posted on this website. It's your responsibility to check these Terms and Conditions in case there are any changes. Continuing to use the site and our services after a change has been made is your acceptance of the changes.

H. The agency is authorized to record all Zoom meetings, including those involving the client and their candidate, without prior notice. This measure is taken to uphold agency regulations. These recordings are maintained as strictly private and confidential and will not be disclosed to any third parties. However, the client (family) may request access to such recordings if they wish to review the interview or share it with their spouse.

I. The Agency reserves the right to modify its fee structure or terms of business at any time without prior written notification to clients and candidates. The most recent version of the Agency's terms and conditions, as well as current agency fees, will always be made available online on the Agency's official website. Clients and candidates are responsible for regularly reviewing the terms and conditions and fees posted on the website to stay informed of any changes.

8. Fees

A. The placement fee payable will be dependent upon whether the placement of a candidate by the Agency is a Permanent or Temporary Placement, and shall be payable in accordance with the fee structure set on our website: https://www.royalnannies.co.uk/en/agency-fees

B. VAT will be applied to all introduction fees for placements in the EU.

C. The Agency fees are non-refundable.

D. If a candidate introduced by the Agency is rejected (or rejects an offer of employment) by the Client, a full introduction fee will be payable if the candidate is subsequently employed by the Client at any time.

E. The invoice issued by the Agency must be settled in full prior to the Candidate commencing Engagement with the Client and in respect of overseas placements, any invoice must be settled by the Client prior to the date that the Candidate departs for such placement. In the case of Candidates for temporary positions, the Client agrees to settle any invoice prior to the commencement of the temporary placement. The Candidate will not commence employment prior to full settlement of the invoice

F. All invoices are payable to this account only:

Account name: ROYAL RECRUITMENT s.r.o.
IBAN: SK92 1111 0000 0011 2352 2006
Swift code: UNCRSKBX
Bank name: UNICREDIT BANK
Bank Address: Namestie Osloboditelov 7, 03101 Liptovsky Mikulas, Slovakia
H. All invoices not settled within 30 days from the invoice date will be passed to the Debt collector which will result in additional charges

G. In the event that an invoice issued by the agency remains outstanding for a period exceeding 14 days from the date of the invoice and the Nanny/ Childcarer has already started her employment with the client, the agency reserves the right to take the following actions:

Candidate Notification: The agency shall have the right to inform the candidate, specifically the nanny, of the outstanding invoice. Upon notification, the nanny shall be required to cease performing her duties with immediate effect.
Temporary Suspension: The agency acknowledges that the nanny's immediate suspension may lead to her temporary inability to work. She shall, however, be free to return to work upon the full settlement of the outstanding invoice by the client. In such cases, the compensation for the nanny's time off will be the responsibility of the client.
Client Responsibility: In the event that the client fails to settle the outstanding invoice, it shall be the sole responsibility of the client to facilitate and cover all costs associated with the nanny's immediate return to her home country.

H. Late fees will be payable on any amount not paid when due. A service fee of 50 Eur plus 5% of the late amount per month will be charged on all overdue balances under 500 Eur, or 100 Eur plus 5% of the late amount per month on all overdue balances over 500 Eur.

I.. Replacement Candidate Search and Non-Refundable Fees
If a Client decides to terminate a temporary Candidate introduced by the Agency, the initial Agency fee remains non-refundable. However, the Client has the right to request a replacement Candidate search at no additional Agency fee, provided the new Candidate is hired for the same position. The Client will be responsible for paying the salary to the replacement Candidate.

In cases where the Client negotiated a discounted Agency fee for the original temporary placement, a replacement search will incur a charge of €500. If the Client wishes to extend the original temporary placement period, they will be charged for additional weeks based on the Agency’s standard fee structure.

9. Additional Fees

A. Notification Requirement and Surcharge:
If a client employs a member of staff introduced by Royal Nannies but fails to inform the Agency within seven (7) days of the employment, a 30% surcharge will be applied to the total fee payable.

B. Temporary-to-Permanent Employment Conversion:
Where a temporary position subsequently becomes a permanent position, the Client shall be required to pay the relevant full Agency Fee for the permanent position.

C. Re-employment of Temporary Staff:
If a Candidate employed by the Client on a temporary basis is re-employed by the Client within 12 calendar months of the termination of the original period of employment (whether on a temporary or permanent basis), an additional Agency Fee shall be due to the Agency. This fee shall be equivalent to the amount payable if the Agency had introduced the Candidate to the Client at the time of re-employment.

D. Subsequent Independent Engagement:
If the Client decides not to hire a Candidate following the initial introduction by the Agency but subsequently engages the Candidate directly (not through the Agency) within three (3) years of the initial introduction, the Client shall be liable to pay the standard Agency placement fee, as would have applied if the Candidate had been introduced by the Agency at the time of this independent engagement.

E. Employment via Third Parties (e.g., Management Company or Family Office):

If a Candidate introduced by the Agency is employed indirectly by the Client through a third-party entity, such as a management company, family office, or other corporate structure—regardless of whether the role differs from the originally specified nanny role or the named employer is a separate entity—the Client remains responsible for notifying the Agency and paying the applicable placement fee. This requirement applies if the Candidate is providing any form of childcare or family assistance to the Client’s household, even if the care is for a different child or in a different capacity. Failure to notify the Agency of employment through any third party will be considered an attempt to bypass the Agency’s terms, and a 30% surcharge on top of the standard fee will be applied. This policy ensures that the placement fee is honored when a Candidate is introduced and employed as a result of the Agency’s services, regardless of the employment structure used.

F. Interview Expenses:
Clients are responsible for covering the Candidate's reasonable travel expenses incurred for attending interviews, provided these expenses are properly evidenced by receipts. These expenses should be settled directly with the Candidate.

10. Offer and Acceptance of Employment

A. A verbal or written offer of employment from the client does not guarantee or create a binding commitment of employment for the candidate, nor does it confer any legal rights to employment should the client decide otherwise. The candidate remains free to continue with, or initiate, other job searches and may accept alternative employment offers at their discretion. An employment relationship between the client and the candidate is established and considered legally binding only after an employment contract has been signed by both parties.

B. Candidates are advised not to incur any expenses or make any financial commitments related to their anticipated employment, including but not limited to transportation arrangements (such as taxi, train, or airfare), vaccinations, health check-ups, criminal background checks, trainings, or purchases of personal items for the role, until a contract has been duly signed by both parties. Please wait for the formal employment contract to be signed by both parties before proceeding with any preparations that might involve financial expenditure.

11. Adjustments and Cancellation of Booking

A. If a Client withdraws a confirmed job offer or cancels a booked assignment before the Candidate's start date, the Client must pay a 30% cancellation fee of the placement fee to the Agency, regardless of the reason. If the fee has been paid, the Agency may refund the amount minus the 30% cancellation fee, or the client can apply the full amount as credit for their next search. Should the client cancel a confirmed booking while the Candidate is already employed, or on the day of commencement, the full agency fee remains non-refundable. Once the fee has been converted into a credit, it becomes ineligible for a refund.

B. In the event that the client utilizes the remaining credit for another search and subsequently cancels the booking, the remaining credit shall no longer be eligible for a refund. However, the outstanding amount of the credit will be retained by the agency and may be applied by the client within a 12-month period from the date of their last cancellation for any future search for permanent or temporary domestic staff, including but not limited to nannies, governesses, and maternity nurses.

C. The cancellation fee payment is due within seven working days of the invoice date. If the client cancels a confirmed booking during the Candidate's employment for any reason, the full agency fee remains non-refundable. In such cases, an additional payment equivalent to one week's salary (or as based in their own contract terms) is required to compensate the Candidate for their loss of earnings.

D. If a Candidate opts to cancel a confirmed and paid booking before or during their temporary or permanent employment, or if they are unable to perform their duties for valid reasons, the agency will provide a replacement candidate at no additional cost for the remaining paid and unused period. However, should the Client choose not to accept a replacement candidate from the agency or decide not to utilize the agency's services to find a suitable replacement, the fee remains non-refundable.

E. To qualify for a refund, the Client must submit their request for a refund in writing to info@royalnannies.co.uk within 2 weeks from the nanny's departure, including their full international bank details such as the full beneficiary name, IBAN, bank name, bank address, and Swift code. Should the request not be submitted within this time frame or if the provided bank details are incomplete or inaccurate, the fee remains non-refundable.

G. Adjustment and Cancellation of Contract Terms
In the event that the client hires a candidate for a specific period and pays the calculated agency fee for this period, the agency fee remains non-refundable even if the length of the contract is subsequently shortened, or the contract is canceled due to changes in the client’s travel plans or other circumstances. Should the original booked period require an extension, the client is responsible for paying the additional agency fee for the prolonged period. However, the agency cannot guarantee the availability of the same candidate for the new dates and shall not be held liable if the candidate is unavailable.

12. Termination of Employment

All instances of termination of employment where a replacement is claimed must be notified in writing to the Agency within three days of the termination of employment.

13. Replacements (Temporary and Permanent)

A. If either the Candidate or the Client opts to terminate the employment within 12 weeks from its commencement, the Agency will provide replacement candidates at no additional cost. The Client is entitled to one complimentary replacement candidate. The Agency is required to present the Client with a minimum of three candidate profiles for a free replacement, utilizing the information initially provided in the Client's registration form. These profiles will be delivered within two months of notification.

B. The Agency accepts no liability and is not obliged to offer a Replacement or any refund to the extent that the Client finds the profiles unacceptable and does not want to engage any of the potential Candidates. Neither the Client nor the Agency will be able to discriminate unlawfully or breach the provisions of the Equality Act 2010 when Candidates are being selected for either an initial placement or for a replacement. The Agency will not accept the refusal of a Candidate or a Replacement Candidate on anything other than legitimate grounds.

C. The Client will only be eligible for one replacement Candidate under these Conditions and will no longer be eligible for a replacement Candidate after the first Candidate has been replaced.

The Agency will offer replacements if the following conditions have been satisfied:

• The Client paid the full registration fee prior to the interview commencement
• The Client has paid for the placement fee in full within seven days from the invoice date and prior to the Candidate's start of employment.
• The Client has notified the Agency of the termination of employment of a candidate in writing within 7 days of termination.
• The reason for firing a candidate is in lines with the employment contract, such as serious misconduct, constant illness etc.
• The Candidate has not cancelled the engagement due to unreasonable requirements by the Client.
• The Client has not changed the employment conditions, such as working hours, location of employment and duties as originally agreed by the Candidate and Client in the contract.
• The Candidate's working and living conditions and/or the way the Client treated the Candidate were satisfactory. Royal Nannies agency's decision will be final in this respect.
• The Client was not physically or verbally aggressive towards the Candidate or Agency's representative.
• The client followed his/her legal obligations, such as registration with HMRC, paid for Candidate's taxes and NI contributions (proof must be provided- e.g. Candidate’s last pay slip ).
• The Contract was agreed without any discount. All Clients that negotiated a discounted fee are not eligible for free replacement Candidate and will have to pay 500 Euro surcharge for a new search. (10% discount for returning clients does not apply)
• Should the Candidate leave after 12 weeks of employment, the Agency will guarantee a 10% discount for finding a new Candidate should the client wish to continue the search with the Agency.

• Please note that once the Client advises the agency to look for a replacement Candidate and then finds a new Candidate via another source, the Agency will not offer any further replacements.

D. Replacement Candidate Search and Non-Refundable Fees
If a Client decides to terminate a permanent or a temporary Candidate introduced by the Agency, the initial Agency fee remains non-refundable. However, the Client has the right to request a replacement Candidate search at no additional cost of Agency fee, provided the new Candidate is hired for the same position. The Client will be responsible for paying the salary to the replacement Candidate.

In cases where the Client negotiated a discounted Agency fee for the original temporary or permanent placement, a replacement search will incur a charge of €500. If the Client wishes to extend the original temporary placement period, they will be charged for additional weeks based on the Agency’s standard fee structure.

14. Professional Conduct and Behavior

We maintain a zero-tolerance policy towards rude behavior and the use of swear words directed at clients, candidates, or agency members. Any unprofessional conduct of this nature will result in the immediate termination of our services for the individual responsible. Furthermore, such individuals will be removed from our records, and no refunds nor replacements will be provided for any services already rendered. By engaging with our agency, you agree to uphold a standard of respect and professionalism in all interactions.

15. Copyrights

Any material found within the pages of our website including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way. Permission for any other use must be obtained by contacting Royal Nannies.

16. Legal

These Terms and Conditions shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Slovakia.