Call us on +44 (0) 20 4577 1117
Nannies, governesses & maternity nurses | London & Overseas | High profile Nanny & Governess Agency
Call us on +44 (0) 20 4577 1117
Call us on +44 (0) 20 4577 1117
Nannies, governesses & maternity nurses | London & Overseas | High profile Nanny & Governess Agency
Call us on +44 (0) 20 4577 1117
TERMS AND CONDITIONS
1. DEFINITIONS
These Terms and Conditions form a legally binding agreement between the Client and Royal Recruitment s.r.o. ("the Agency"). By completing the Registration Form on the Agency’s website or by making any payment to the Agency (including the Registration or Placement Fee), the Client confirms full acceptance of these Terms and enters into a binding agreement.
2. REGISTRATION
2.1 Clients and Candidates must complete the online Registration Form to initiate services. A new Registration Fee applies for each search.
2.2 Submission of the Registration Form constitutes acceptance of these Terms.
2.3 Terms are accessible on the Agency’s website at all times.
2.4 No separate written contract is required between the Agency and the Client. Submission of the Agency’s Registration Form, whether completed by the Client or their representative, constitutes full acceptance of these Terms and forms a legally binding agreement.
2.5 By proceeding with payment of any part of the Agency’s fees — including the Registration Fee, Temporary Fee, or any other partial or full fee — the Client legally confirms full acceptance of these Terms and Conditions and enters into a binding contract with the Agency, irrespective of who originally filled in the Registration Form.
3. INTERVIEW PROCEDURE
3.1 Clients must provide valid ID and proof of address before any interviews are arranged.
3.2 Interviews are conducted via Zoom, WhatsApp, phone, or in person and require payment of the Registration Fee.
3.3 Travel costs for interviews must be reimbursed directly to the Candidate upon valid receipt.
3.4 Sharing of personal contact details before formal engagement is prohibited. All interviews may be recorded for compliance and internal training.
4. AGENCY ROLE & LIMITATIONS
4.1 The Agency acts only as a facilitator; it does not employ Candidates.
4.2 The Agency performs reference checks but cannot guarantee the accuracy of all Candidate information.
4.3 Clients are solely responsible for verifying the suitability of a Candidate.
4.4 Sample contracts may be provided, but employment contracts are the Client’s responsibility.
4.5 The Agency is not liable for actions, omissions, or outcomes involving Candidates once placed. Liability is limited to the Placement Fee.
4.6 The Agency is not liable for indirect losses or damages resulting from Candidate conduct or misrepresentation.
4.7 The Agency bears no responsibility for organising, funding, booking, rebooking, or mediating any travel arrangements. It is not liable for issues arising from invalid or expired documentation, including passports or visas, or for last-minute changes to travel itineraries. Under no circumstances may compensation or reimbursement be claimed from the Agency in relation to such matters.
4.8 The Agency may update Terms or fees without prior notice; changes are published online. Continued use of the Agency’s services implies acceptance.
4.9 The Agency may record interviews without prior notice. Recordings are confidential but may be shared with the Client’s spouse or family for review.
4.10 The Agency is not responsible for employment contract enforcement or visa/work permit arrangements.
4.11 Candidates are solely responsible for ensuring that the personal and professional information they provide to the Agency is accurate, complete, and up to date at all times. The Agency does not assume responsibility for performing updates to Candidate information unless explicitly instructed via email by the Candidate to make such changes in the system.
4.12 The Agency reserves the right to enhance, edit, or adapt candidate photographs for professional presentation purposes and to better align with the requirements of specific roles. Such enhancements may include, but are not limited to, background adjustments, lighting improvements, image sharpening, or the use of suitable, neutral, or role-appropriate settings. The Agency may also utilise advanced digital or AI-assisted technology to adjust clothing or presentation elements, always with the intention of maintaining a realistic and professional representation that closely reflects the candidate’s true appearance. Candidates retain the right to opt out of any photograph enhancement or modification by submitting a written request to the Agency. Upon receipt of such request, the Agency will use only the original photographs provided by the candidate without any alterations, except for standard formatting adjustments required for technical display.
5. CLIENT RIGHTS AND RESPONSIBILITIES
5.1 Any individual acting on behalf of the Client (e.g., spouse, PA, family office, third-party contact) is deemed to represent the Client, and all commitments made are fully binding on the Client.
5.2 Notify the Agency promptly upon offering employment to a Candidate.
5.3 Inform the Agency of changes to the job scope, location, salary, or duration.
5.4 Pay invoices within 7 business days or before the Candidate’s start date, whichever is earlier.
5.5 Ensure legal compliance, including taxes, contracts, insurance, work permits, and employment laws.
5.6 Clients must not rehire, re-engage, or refer Candidates without notifying the Agency. Doing so will incur a 30% surcharge.
5.7 Do not request or exchange personal contact information during interviews. Breach incurs a €300 fine and may result in termination of services.
5.8 Maintain confidentiality of Candidate information.
5.9 Provide safe and hygienic living conditions and one return flight per year for placements exceeding 12 months.
5.10 Pay Candidates for trial days and reimburse interview-related travel.
It does not mean the Agency pays salary, trial wages, travel, accommodation, or any employment costs.
5.11 In all placements—whether temporary, trial, or permanent—it is the Client’s sole responsibility to arrange and cover the cost of the Candidate’s return travel (flights, trains, or equivalent), including in the event of early termination.
5.12 The Client is responsible for assisting with and supplying any documentation required for work-related visas, such as employment contracts, invitation letters, or proof of accommodation, where such documentation is necessary for the Candidate to obtain a work permit or employment-related visa in the destination country.
5.13 The Candidate is solely responsible for obtaining all other visas, including tourist visas, transit visas, and any entry documents required for their travel to or from the place of work. The Agency bears no responsibility for any delays, denied entry, missed flights, or additional costs resulting from incomplete or incorrect visa arrangements.
5.14 COOLING-OFF PERIOD – The Client may cancel this agreement within 14 days of submitting the Registration Form or making payment, whichever is earlier, provided no Candidate profiles have been shared and no interviews have taken place. If the Agency begins providing services within this period, the Client agrees that their right to cancel may be limited. Cancellation requests must be submitted in writing via email info@royalnannies.co.uk. Please note that the Registration Fee is non-refundable as it covers the administrative services required to open the search, assess job specifications, and begin shortlisting suitable Candidates.
5.15 In the event that the candidate’s salary is increased during her employment, the client agrees to pay 10% of the difference between the original and revised annual gross salary to the agency.
6. CANDIDATE RESPONSIBILITIES
6.1 Candidates must provide accurate, honest, and up-to-date personal and professional information, including references, qualifications, job history, current location, and availability. It is the sole responsibility of the Candidate to immediately inform the Agency of any changes. The Agency will use the information as submitted via www.royalnannies.co.uk and is not responsible for verifying or updating any Candidate information unless explicitly instructed in writing by the Candidate.
6.2 Candidates must not share personal contact information (e.g., phone numbers, email addresses, physical addresses, or social media profiles) with Clients at any stage of the interview, trial, or pre-contract process without prior written consent from the Agency.
6.3 If a Candidate is contacted directly by a Client outside of the agreed recruitment process, the Candidate must notify the Agency immediately.
6.4 Candidates consent to interviews being recorded for compliance, internal quality control, and recruitment purposes. Recordings are confidential but may be shared with the Client’s spouse or close family for role-related review only.
6.5 Candidates must not represent themselves as acting on behalf of the Agency, or use the Agency’s name, brand, or reputation in any context, without prior written approval.
6.6 Before accepting any position, Candidates must confirm and agree on the full job description, duties, working hours, salary, and benefits directly with the Client. The Agency is not liable for any misunderstandings or disputes arising from terms not clearly agreed between Candidate and Client.
6.7 Candidates must promptly inform the Agency if they decide to withdraw from an interview process, decline a job offer, or terminate employment after acceptance.
6.8 Candidates must not commence employment, travel, or relocate for any job arranged by the Agency unless the Agency has confirmed in writing that the Client has paid the full Placement Fee.
6.9 Upon request, Candidates must provide the Agency with all known Client contact details (including full names, email addresses, phone numbers, and physical addresses), even if a non-disclosure agreement (NDA) has been signed with the Client. This clause overrides any private agreement and ensures the Agency can enforce its terms.
6.10 The Candidate acknowledges that while the Client is responsible for providing supporting documentation for work permits or employment-related visas, the Candidate remains solely responsible for obtaining all other necessary travel documentation, including but not limited to transit visas, tourist visas, valid passports, and entry permits. The Agency holds no liability for delays, denied entry, missed flights, or any associated costs resulting from incomplete, incorrect, or expired travel documentation.
6.11 The Agency is not responsible for organising, funding, booking, or rebooking any form of Candidate travel, nor is it liable for any costs, losses, or consequences arising from missed flights, immigration issues, personal travel errors, or last-minute itinerary changes.
7. NON-PAYMENT & SUSPENSION
7.1 Late payment constitutes a breach. Full fees and penalties become immediately due.
7.2 The Agency may suspend Candidate services until payment is received. This is not considered resignation or breach.
7.3 Clients remain responsible for Candidate salary during any suspension.
7.4 Services resume only after full payment and written confirmation by the Agency.
7.5 The Agency may initiate legal proceedings to recover outstanding fees and damages.
8.COMMUNICATION & CONFIDENTIALITY
8.1 All communications and agreements must go through the Agency.
8.2 Candidates must redirect all job offers or trials to the Agency.
8.3 Private NDAs do not override the obligation to maintain transparency with the Agency.
8.4 Candidates and Clients must keep Agency informed of any contractual, employment, or contact changes.
9.FEES & INVOICING
9.1 Fees are detailed on the Agency website and may change without notice.
9.2 All fees are non-refundable.
9.3 Invoices must be paid in full before the Candidate starts.
9.4 Late payment fees - Please note that late payment fees are applied if an invoice is not settled within the agreed payment terms. The applicable charges are as follows::
9.5 Re-hiring, engaging, or extending the contract of a Candidate originally introduced by the Agency — even if for a different childcare role — within 3 years of the original placement date will incur a new Placement Fee, based on the current fee schedule.
10. BYPASSING & SURCHARGES
10.1 Any attempt to bypass the Agency, directly or via third parties, will incur a 30% surcharge.
10.2 Re-engaging a temporary hire as permanent incurs the full permanent fee.
10.3 Rehiring within 3 years triggers a new fee.
10.4 Employment via third parties (e.g. family offices, PAs, lifestyle agencies etc) is treated as direct hire.
11. OFFER & EMPLOYMENT FORMATION
11.1 Employment is only formalised once both parties sign a written contract.
11.2 Candidates must not make travel or financial commitments before the contract is signed by both parties.
12. CANCELLATIONS & ADJUSTMENTS
12.1 Cancelling a confirmed role triggers a 30% cancellation fee.
12.2 Credits may be reused within 12 months but are non-refundable.
12.3 Contract shortening does not justify fee reductions or refunds.
13. TERMINATION & REPLACEMENTS
13.1 Any termination of employment must be notified to the Agency in writing within three (3) days of the termination date. Failure to comply may affect eligibility for replacement services.
13.2 All Agency fees are strictly non-refundable. The Agency operates a replacement service only, in accordance with the guarantee period selected by the Client at the time of the initial placement (1, 3, or 6 months of free replacement). “Free Replacement” refers solely to no additional agency placement fee for sourcing a replacement candidate within the applicable guarantee framework. It does not mean the Agency becomes the employer. It does not mean the Agency pays salary, trial wages, travel, accommodation, or any employment costs. The household receiving the childcare service remains fully responsible for payment of the salary for all hours worked.
13.3 Eligibility for a replacement is subject to:
13.4 All replacements will be conducted strictly in line with the original job specification as agreed at the time of hire. This includes, but is not limited to: duties, working hours, salary, location, and candidate profile (nationality, age, languages, special skills etc). Where the Client alters the original agreed terms, no refund, partial refund, credit, or compensation shall be due under any circumstances.
13.5 The Agency will use reasonable endeavours to present suitable replacement Candidates who meet the original requirements. While the Agency aims to provide a minimum of two (2) appropriate profiles where possible, this is not a guarantee and is subject to market availability. The Agency remains committed to supporting the Client and will make every reasonable effort to source suitable Candidates. However, the availability of Candidates is influenced by external factors, including market conditions, location, and the competitiveness of the offered terms.
13.6 Should the Client decline a replacement Candidate who meets the original agreed requirements, or agrees to a trial or hire and later decides not to proceed, the Agency’s replacement guarantee shall be deemed fulfilled. The Agency is not responsible for later personality mismatches or new/unforeseen issues/expectations raised by the Client. No refund or further replacement obligation shall apply.
13.7 Replacements are not guaranteed in circumstances where:
13.8 No replacement or refund will be provided where a Candidate resigns due to mistreatment, misrepresentation of the role, or significant deviation from agreed terms.
13.9 In the event of a replacement request, the Agency will consider the Client’s preferences where reasonably possible; however, such preferences (including but not limited to nationality, language, or background) cannot override the original agreed requirements and remain subject to candidate availability and non-discriminatory practices.
14. PROFESSIONAL CONDUCT
14.1 The Agency enforces a zero-tolerance policy for rudeness, abuse, or harassment. Services will be terminated without refund, and no replacements provided.
15. INTELLECTUAL PROPERTY
15.1 All materials and content on the Agency’s website are protected. Reproduction requires prior written consent.
16. GDPR & PRIVACY
16.1 The Agency complies with EU GDPR regulations. Client and Candidate data is handled confidentially and never shared without consent.
17. SAFEGUARDING & ETHICAL STANDARDS
17.1 The Client agrees to provide a safe, secure, and respectful environment for any Candidate introduced by the Agency.
17.2 The Client must undergo identity verification, including submission of valid identification and proof of address to the agency, before interviews or introductions proceed.
17.3 The Client consents to background checks or verification procedures at the Agency’s discretion, especially for roles involving live-in arrangements.
17.4 The Agency reserves the right to suspend all services and report the Client to authorities if it has reasonable suspicion of illegal activity, including but not limited to human trafficking, abuse, forced labor, or fraud.
17.5 The Client agrees not to coerce, threaten, or pressure any Candidate into duties, locations, or travel outside of the agreed job description and signed contract.
17.6 The Client must not withhold identification documents, restrict personal communication, or deny Candidates access to medical care, rest days, or external contact.
17.7 All roles involving relocation must include verified accommodation details and an emergency contact. The Agency may reject clients or placements that do not meet this requirement.
17.8 The Agency has the right to perform welfare follow-up checks and request confirmation of conditions post-placement to ensure the ongoing well-being of the Candidate.
18. GOVERNING LAW
18.1 These Terms are governed by Slovak law. All disputes are subject to the exclusive jurisdiction of Slovak courts.
19. FORCE MAJEURE
19.1 Neither party is liable for delays or failure caused by events beyond their control (e.g., war, pandemics, natural disasters).
20. SUPERSEDING TERMS
20.1 These Terms replace all previous versions. Continued use of the Agency’s services confirms acceptance of the current version.
